Privacy Policy

1. Introduction & Corporate Identity

Welcome to NOVIQON TECHNOLOGIES (SMC-PRIVATE) LIMITED ("Company", "we", "our", or "us"). We are a private limited IT and software engineering company registered with the Securities and Exchange Commission of Pakistan (SECP Incorporation No: 0350397, Corporate NTN: J655792, PSEB Reg No: Z-25-22162/26), having our registered office at Ward 9/13, Mohallah Dandi Wali Chungi #2, Pindi Gheb, Attock, Punjab, Pakistan.

This Privacy Policy explains how we collect, use, disclose, and protect personal and usage data when you visit our website (www.noviqontech.com), use our mobile applications distributed via Google Play Store, or engage our digital software development services.

2. Information We Collect

We may collect information in the following ways depending on your interaction with our platforms:

• Direct Information: Contact information provided voluntarily through our project estimation forms, email inquiries, or customer support communications (such as your full name, email address, phone/WhatsApp number, and project specifications).
• Mobile Application Data: Device model, operating system version, unique device identifiers (Android Advertising ID / IDFA), IP address, app launch metrics, and performance crash logs.
• Cookies & Web Analytics: Technical metadata collected automatically to ensure website performance, security, and spam mitigation through Cloudflare security protocols.

3. Third-Party Services & Monetization (Google AdMob & Firebase)

Our mobile applications and digital products may integrate trusted third-party SDKs to facilitate monetization, stability analytics, and performance telemetry:

• Google AdMob: Used for displaying advertisements in our mobile applications. AdMob may utilize anonymous advertising identifiers to deliver relevant contextual and personalized ads in adherence to Google Play policies.
• Google Firebase (Analytics & Crashlytics): Used to measure aggregated app stability, track uncaught runtime exceptions, and optimize user experience across various device specifications.
• Cloudflare: Used for secure content delivery, DDoS mitigation, and website telemetry.

4. How We Use Your Information

We process collected information strictly for legitimate commercial and technical purposes:

• Delivering, operating, and maintaining our software applications.
• Responding to customer inquiries, project estimation requests, and support tickets.
• Detecting and preventing security exploits, fraud, and unauthorized platform access.
• Complying with statutory obligations under SECP, FBR, and international digital commerce regulations.

5. Children's Privacy (COPPA Compliance)

We take special precautions regarding children's privacy. Our services and general-audience mobile apps are not intentionally targeted at children under the age of 13. If any application is classified as a Family/Child-directed application on Google Play, it adheres strictly to the Google Play Families Policy, ensuring no personalized advertising identifiers or non-compliant tracking SDKs are utilized.

6. Data Retention & Deletion Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To request data deletion associated with any of our mobile applications or support inquiries, please contact our Data Protection Officer at noviqon.support@gmail.com.

7. Official Contact & Data Inquiries